TIP#1

When I push the button on my SafeMLS token it only displays “Erased”. What does this mean?

Unfortunately, this means you have a defective token.  If you need immediate access to MLXchange, simply navigate to the MLXchange login page and click “I Lost or Broke my Token” and follow the prompts to have an emergency 4-day PIN and password emailed to you.

To obtain a new token, simply bring the defective token along with a photo ID to the MLS headquarters in Warwick any time during normal business hours (Mon-Fri  8:15 AM – 5 PM). 

TIP#2

When my clients receive an email that I have sent to them from MLXchange, they are unable to tell who the email is from by simply looking at the “from” column in their email inbox. Why?

This will happen if you insert a comma anywhere in the “full name” field within your MLXchange profile.  For example, if you have your full name as “John Smith, JR”, the “from” column in the recipient’s email inbox will display as “JR”.  

To correct this problem, login to MLXchange and go to “settings” in the upper right, then “personalize”, and then click on “contact information”.  Scroll down until you find the “full name” field and delete any commas you may have and click “save” along the right side of the window.