TIP#1

My SafeMLS token has broken, what do I do?

1) On the login page of MLXchange there is a selection for “I lost or broke my token”. Click on this link and after completing the necessary steps, you will receive an email with a temporary 4 day PIN and password.

2) To obtain your new token, simply bring the broken token along with your photo ID to the token replacement window found on the middle level of the RIAR/MLS Headquarters located at 100 Bignall Street in Warwick. Replacement tokens are available Monday - Friday from 8AM – 5PM.

TIP#2

How can I cancel an ad that I have placed in “RILiving The Magazine”?

1) Login to MLXchange

2) Click on “Modify or add new listings” found in the “Find a Listing” menu on the left

3) Enter the ML number of your listing and click the green arrow

4) Click on the “edit” button

5) From the “edit mode” menu in the upper right, select “RILiving Magazine”

6) Locate the field “RIL Magazine Order Ad” and set it to “C - Cancel/Remove” and ”Submit” your listing.

TIP#3

What phone numbers are used in MLXchange and on the Customer Flyer Banner?

The Office Number is from the office record and the Agent Phone is from the "home phone" field found in the RIAR membership database.

To change or add a phone number in addition to your office number, you must make the change in the membership database. The membership database can be accessed at either of the following locations:

1) Go to http://www.statewidemls.com and click on "My Account" in the upper right-hand corner, directly above the MLXchange login icon.

OR

2) From inside MLXchange, click on “Home” in the upper left-hand corner and then select "MLS Resources" on the right-hand side and click on "My Account".

Next, enter your MLS ID and password and sign in.

Click on “Personal Information” and change the phone number in the “home phone” field and click on “Submit” for the changes to be saved.

Note: after the change is made it will take an hour or two to update in MLXchange