SAFEMLS® Token Return Policy
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What should happen to the token when someone leaves my office?

• If an Agent, Office Admin or Agent Assistant leaves your office and transfers to another office they should keep their token so they may access MLS when they become active in another office.
• If an Agent, Office Admin or Agent Assistant leaves the Real Estate business then the token should be collected and returned to MLS

How can I replace my Lost* or Broken token?

• After you have reported your token as Lost* or Broken on the MLXchange login page you can obtain a replacement token from MLS Technical Support Department located at 100 Bignall St Warwick, RI during normal business hours.
• In order to obtain a replacement for a broken token you must present your:
  • Broken token (If a token is not returned it will be treated as a Lost* token)
  • MLS ID Number
  • Valid picture ID
• In order to obtain a replacement for a Lost* token, which you will be charged $50 at the time of replacement, you must present your:
  • MLS ID Number
  • Valid picture ID
• To help to make the process as convenient and secure as possible the following methods are available to members.
  • Drive to MLS headquarters in Warwick (This is the fastest way to replace your token)
  • Send another trusted person with a copy of your valid picture id & a letter from you indicating that they are authorized to obtain a replacement token on your behalf. Do not just send them with your token.
  • Mail your broken token along with a copy of your picture id to State-Wide MLS. Once the token is received a new token will be mailed to the address on the picture id. You will be billed $15 plus the cost of the postage. Note: This process may take longer than 4 days which means your temporary password & PIN will expire before you receive the replacement token and you will not be given another temporary password & PIN.
  • Fax your picture id & a letter requesting a replacement token to 401-784-9337. A replacement token will be mailed to the address on the picture id. You will be charged $15 plus the cost of the postage. This process is only acceptable for lost* tokens. Note: This process may take longer than 4 days which means your temporary password & PIN will expire before you receive the replacement token and you will not be given another temporary password & PIN.

I reported my token lost/broken but did not receive or cannot retrieve the email with the temporary password & PIN. How can I get it?

• Contact MLS Technical Support to obtain a temp PIN & password that will be good for 4 days. The PIN & password that was emailed to you when you reported it lost or broken will be invalid.

I went on vacation and left my token at home and need to access MLXchange & Transit. Can you help me?

• Report your token as lost or broken and a temporary pin & password will be emailed to the email address in the system. This will give you access for 4 days. When you return contact MLS Technical Support to have your token reactivated for a $10 fee.

I am still on vacation and my token was lost or broken and I won’t be home before the 4 day temporary password & PIN expire. How can I access MLXchange & Transit?

•  If the initial 4 day password & PIN is not enough time you may call MLS tech support and receive a new temporary password & pin good for 4 days. You will be charged $50 for each 4 day password received.

SafeMLS Token Fees (fees must be paid prior to being issued)

* Refund will be given for a recovered “Lost” token. If found, bring token to MLS offices and a credit will be issued by check within 30 days.