Paying MLS Fees Online - Frequently Asked Questions

How can I pay my own MLS charges on-line?

Members may log to the IMS (Internet Member Services) through the “My Account” link on the upper right hand corner of the home page of statewidemls.com. Enter your MLS agent ID number into the Login ID box and IMS password in the Password box. If you have forgotten your password, click on the “forgot your password” link and your password will be emailed to you. From the IMS Member Services Menu, look for Other Services and choose MLS AGENT Account to view your MLS monthly fees, photo related fees and RILiving services fees. Click on the underlined invoice number to open the invoice for a description of the charge. Choose which charges you wish to pay by clicking on the Pay Now box after each invoice.

Invoices may be paid by credit card or electronic check by following the prompts for Choosing Payment Options and entering account information. Members that pay on-line will receive an emailed receipt. Please open your receipt to make sure your payment was accepted and processed!!

Can Team fees and Admin fees be paid on-line?

Yes, to pay MLS listing related fees that are billed to a team, the ID and password assigned to the team must be used to login into the team’s on-line account. Admin fees may be paid either through the admin’s on-line account or by the Participant from the MLS OFFICE Account section of the Participant’s on-line account.

How can the MLS Participant pay the entire office’s account on-line?

An MLS Participant or an office manager that the Participant has authorized to access the account may pay some or all of the MLS office account. Log in as above, but choose MLS OFFICE Account to view and pay selected invoices.

Can individual licensees have their monthly MLS automatically debited from their credit card?

Yes, each licensee and/or team may sign up for an automatic payment of their MLS fees from their credit card. Teams that wish to have fees billed to a team ID automatically debited, must also submit a separate direct payment authorization agreement. To sign up, please print the MLS Authorization Agreement for Direct Payment form. Please read carefully, then complete the agreement on-line, print it out, sign and return it to Lauren in the MLS billing department via fax at 401-941-5320, email at lauren@statewidemls.com, or mail to Statewide MLS, 100 Bignall Street, Warwick, RI 02888- Attention: Lauren. 

As the Designated Realtor, can my entire office’s account be automatically debited from my credit card?

No, the monthly automatic debit will only pay charges on an individual basis; however, Participants who wish to pay for multiple licensees may log into their IMS account and choose MLS OFFICE Account or continue to pay by office check.

Will my office continue to receive an MLS monthly statement?

Yes, monthly fees will be posted at the beginning of each month to each member’s on-line account. Members who have signed up for the automatic debit will have their MLS fees charged to their credit card by the 7th of the month. The office will then receive the monthly statement with only the unpaid invoices displayed.
Members who have not signed up for the automatic debit and wish to pay their MLS fees themselves on- line through the IMS can continue to do so throughout the month.

Please Note:  Any Subscribers that pay their charges online AFTER the MLS statement has been printed, should forward a copy of their IMS receipt to their office manager to avoid possible duplicate payments.

What if I pay my own account on-line and then my office then sends in a check for the entire office balance?

The Office account will be credited for any over-payments. Participants should check the MLS OFFICE Account on the IMS for the up to the minute balance due. 

As an MLS Participant, what recourse do I have regarding licensees in my office that let their account lapse into a past due status?

In accordance with  MLS ByLaws and the MLS Guaranty Agreement that is part of the MLS application, the MLS Participant is ultimately responsible for the payment of the MLS account.  The Participant may at his discretion request that MLS suspend access to the MLXChange system for any of his/her affiliated licensee(s) whose account falls past due. Although the licensee’s access is suspended, the affiliated licensee’s monthly user fees will continue to accrue to the Participant.  Such tardiness puts the office at risk for suspension.

Participants who wish to suspend access for one or more of their licensees should fax a request for suspension of subscriber access  to Lauren in MLS – I will send word doc for this billing at 401-941-5320

If the office account falls past due, the Participant will receive an emailed warning that suspension is imminent. In order to avoid suspension of MLS services to the entire office, the Participant must make sure that the past due invoices are paid by the due date of the emailed warning or send a written request for extenstion. Past due invoices may be viewed and/or paid by the Participant through on-line under the Participant’s MLS OFFICE Account.