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MLS Staff Contacts

Location: 100 Bignall Street
Warwick, RI 02888
Directions to this location
Phone: 401-785-9898 option 2
For Tech Support choose option 3
Fax: 401-941-5320
Hours: Monday - Friday
8:15 AM - 5:00 PM

Click here for a printable list of RIAR/MLS staff contacts, in order by first name.

Department: Administration

 
Susan Arnold, Esq.
Chief Executive Officer
 
 

Responsibilities:

- CEO for Boards of Directors - RIAR, MLS and RCS (and Exec. Comm.)
- Committee Structure and Guidance
- Financial Oversight and Future Planning
- Governmental Affairs Strategy
- New England Regional Committee Liaison
- Nominating Committee Liaison
- NAR Committee Representation Mentor
- Personnel Oversight and Compensation

Phone: 401-785-3650 x 6947
Email: susan@riliving.com

 
 
Michael Letendre
Chief Information Officer
 
 

Responsibilities:

- Technical Department Administration
- Technical Consult for Board of Directors
- Technical Product/Service Strategy & Development
- Technical Vendor Liaison
- NAR MLS Policy Committee Member
- MLS Northeast Regional Alliance Liaison

Phone: 401-785-9898 x 6925
Email: mike@riliving.com

 
 
Donna McGinn
Director of Customer Service
 
 

Responsibilities:

- MLS Administration
- MLS Board of Directors
- MLS Rules and Regulations
- MLS Book Problems
- MLS Office Membership, DR, Office Structure Changes
- MLS Office Changes
- MLS Complaints, Listing Questions

Phone: 401-785-9898 x 6929
Email: donna@statewidemls.com

 
 
Claudia Chappelle
Chief Financial Officer
 
 

Responsibilities:

- Financial Reporting
- Budgets
- Cash Management
- Investments
- State NRDS Administrator
- Special Projects
- Employee Record Maintenance
- Employee Benefit Administration

Phone: 401-785-3650 x 6944
Email: cchappelle@riliving.com

 

Department: Customer Service

 
Josh McGinn
MLS Project Coordinator
 
 

Responsibilities:

- Registering of MLS Classes
- Non-MLS Listings
- New Documentation Requests
- MLS PIN Alliance Listings

Phone: 401-785-9898 x 6932
Email: mlsproject@statewidemls.com

 
 
Myrna Ross
Customer Care Coordinator
 
 

Responsibilities:

- MLS Receptionist
- MLS Supplies (Listing Forms, Status)
- Listing Input/Change
- MLS/CID Listings, Status Questions
- Duplicate Listings

Phone: 401-785-9898 x 6921
Email: myrna@statewidemls.com

 
 
Carol Rotter
Digital Image Coordinator/Lockbox Administrator
 
 

Responsibilities:

- Photo Problems/Questions
- Lockbox System/Questions
- Virtual Tours

Phone: 401-785-9898 x 6922
Email: carol@statewidemls.com

 

Department: Computer Services (Tech Support)

 
Robert Parker
Network & Applications Administrator
 
 

Responsibilities:

- RIAR/MLS/RCS Computer Hardware, software, and Network Operations
- New Technical Product Research & Development

Phone: 401-785-9898 x 6928
Email: rparker1@statewidemls.com

 
 
Gene Pina
Technical Support Representative
 
 

Responsibilities:

- Customer Technical Support
- Computer Access Problems

Phone: 401-785-9898 x 6926
Email: hpina@statewidemls.com

 
 
Joe Kriner
Technical Support Representative
 
 

Responsibilities:

- Customer Technical Support
- Computer Access Problems

Phone: 401-785-9898 x 6924
Email: jkriner@statewidemls.com

 
 
Valerie Lisi
Technical Support Representative
 
 

Responsibilities:

- Customer Technical Support
- Computer Access Problems

Phone: 401-785-9898 x 6959
Email: vlisi@statewidemls.com

 

Department: Computer Training

 
Melissa DaSilva
Corporate Training Specialist
 
 

Responsibilities:

- Training & Registering of MLS Classes
- SAFE MLS Security Token

Phone: 401-785-9898 x 6943
Email: mdasilva@statewidemls.com

 

Department: Accounting

 
Lauren Tassone
MLS Bookkeeper
 
 

Responsibilities:

- Bookkeeping
- MLS Monthly Billing
- Past Due Billing
- Book Delivery Additions & Changes
- Book Delivery Problems
- Documentation Requests

Phone: 401-785-9898 x 6930

 

Department: REALTOR® Communication Services (RILiving.com)

 
Tricia Charves
Internet Services Coordinator
 
 

Responsibilities:

- RI Living Customer Service & Support
- Internet Product Development
- Agent/Office Website Consultations
- Agent/Office Website Creation & Modifications
- RI Living Web Site Development & Marketing
- RI Living Agent Pages Registration & Changes
- RI Living SmartFraming Odering & Setup
- Website Administrator: RILiving.com, StateWideMLS.com, RIRealtor.org, RIAREducation.com

Phone: 401-785-9898 x 6923
Email: tricia@riliving.com

 
 
John Day
Marketing & Sales Representative
 
 

Responsibilities:

- Press Releases
- Statistics
- Internet Advertising

Phone: 401-785-9898 x 6949
Email: jday@riliving.com

 

 

 
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